Terms and Conditions of Sawasdee by AOT

This terms and conditions of use (hereinafter referred to as the “Terms and Conditions” or “Agreement”) defines the conditions between Airports of Thailand Public Company Limited (AOT) (hereinafter referred to as the “AOT”) and users (hereinafter referred to as the “User” or “you”) in regard to the use of Sawasdee by AOT Application which developed by GFIN-SKY Consortium, under the scope and purpose determined by AOT. Please read this carefully before installing the Sawasdee by AOT Application (hereinafter refer as the “Application”). By using the Application or registering an account, you indicate acceptance of these Terms and Conditions set out herein. If you do not accept these terms, you should not install or use the Application.

AOT may close, suspend, or limit a User’s access to his/her account and/or the services if he/she violates the Terms and Conditions, including the policies or any other agreement which is entered into between the User and AOT.

The User is solely responsible for understanding and complying with any and all laws, rules and regulations of his/her specific jurisdiction that may be applicable in connection with his/her use of the Application, including but not limited to, those related to export or import activities, taxes or foreign currency transactions.

AOT reserves the right to modify, vary and change the Terms and Conditions or its policies relating to the Application at any time as it deems fit. Such modifications, variations and or changes to the Terms and Conditions or its policies relating to the Application shall be effective upon the posting of an updated version. You agree that it shall be your responsibility to review the Terms and Conditions regularly whereupon the continued use of the Service after any such changes, whether or not reviewed by you, shall constitute your consent and acceptance to such changes.

Sawasdee by AOT Application

By using the Application, you expressly represent and warrant that you are legally entitled to accept and agree to the Terms and Conditions. By registering an account, you acknowledge and agree that you are at least sixteen (16) years old and not persons that are forbidden for any reason whatsoever to enter into a contractual relationship. By using the Application, you further represent and warrant that you have the right, authority and capacity to use the Application and to abide by the Terms and Conditions. You further confirm that all the information which you provide shall be true and accurate. Your use of the Application is for your own sole, personal use. You undertake not to authorize others to use your identity or user status, and you may not assign or otherwise transfer your user account to any other person or entity. When using the Application, you agree to comply with all applicable laws while using the Application.

You may only access the Application using authorized means. It is your responsibility to check and ensure that you have downloaded the correct version of the Application for your device. AOT is not liable if you do not have a compatible device or if you have downloaded the wrong version of the Application to your device. AOT reserves the right not to permit you to use the Application with an incompatible or unauthorized device or for purposes other than which the Application is intended to be used.

By using the Application, you agree that:

• • You will only use the Application for lawful purposes;
  • You will only use the Application for the purpose for which it is intended to be used;
  • You will not use the Application for sending or storing any unlawful material or for fraudulent purposes;
  • You will not use the Application to cause nuisance, annoyance, inconvenience or make fraudulent transactions;
  • You will not use the Application for purposes other than obtaining services;
  • You shall not intentionally or unintentionally cause or attempt to cause damage to the merchants and third-party service providers;
  • You will not try to harm the Application in any way whatsoever;
  • You will not copy, or distribute the Application or other content without written permission from AOT;
  • You will only use the Application for your own use and will not resell it to a third- party;
  • You will keep secure and confidential your account password or any identification we provide you which allows access to your account;
  • You will provide AOT with proof of identity as it may reasonably request or require;
  • You agree to provide accurate, current and complete information as required for the services and undertake the responsibility to maintain and update your information in a timely manner to keep it accurate, current and complete at all times during the term of this Agreement. You agree that AOT may rely on your information as accurate, current and complete. You acknowledge that if your information is untrue, inaccurate, not current or incomplete in any respect, AOT has the right but not the obligation to terminate this Agreement and your use of the Application at any time with or without notice;
  • You will only use an access point or data account which you are authorized to use;
  • You shall not employ any means to defraud AOT or enrich yourself, through any means, whether fraudulent or otherwise, through any event, promotion or campaign launched by AOT and its affiliates to encourage new usage of the Application by new or existing Users;
  • You shall not impair or circumvent the proper operation of the network which the Application operates on;
  • You agree that the Application is provided on a commercially reasonable effort basis; and
  • You agree that your use of the Application will be subject to the Application’s Privacy Policy as may be amended from time to time.

• You agree to assume full responsibility and liability for all loss or damage suffered by yourself, the third-party service provider, AOT or any third party as a result of any breach of the Terms and Conditions. 

• You agree that all information and guides, provided in the Application, such as flight information, airport maps or directory, are for informative purpose only. AOT, its affiliates, business partners, third-party merchants, and third-party service providers assume no legal responsibility or liability for all loss or damage you may suffer from using information and guides on the Application.

• You agree that any service, provided by third-party service providers or merchants, may subject to different terms and conditions and privacy policy, corresponding to the particular service provider or merchant.

AOT Point Loyalty Program

Membership

• By registering an account in the Application and completing your identity verification, you will automatically be a member of the loyalty program named “AOT Point”, operated by Airports of Thailand Public Company Limited (AOT) and/or its affiliates.
• By becoming a member of loyalty program, you will gain access to services, e-vouchers, promotions and privileges, offered by AOT and/or third-party merchants/service providers as shown in the Application.
• All members are required to complete identity verification. Noted that some services may require you to perform identity verification using registered phone number.
• AOT has the right to suspend your membership where it reasonably believes that the activity may be fraudulent, illegal or involves any criminal activity or where AOT reasonably believes you to be in breach of the Terms and Conditions.

Earning Points

• The Application may, at its sole and absolute discretion, issue you 1 AOT Point (“Point”) for every THB25 that you actually spend on selected services and merchants within 6 airports operated by AOT (Suvarnabhumi Airport, Don Mueang International Airport, Chiang Mai International Airport, Hat Yai International Airport, Phuket International Airport, and Mae Fah Luang-Chiang Rai International Airport). The amount deducted by any discount/promotion/privilege and AOT Point Burn are excluded from the Point calculation.
• The Application may, at its sole and absolute discretion, award you Point for transaction that you actually spend at selected merchants or partners of AOT outside airports. The rate of Point to be awarded is determined solely by selected merchants or partners. The amount deducted by any discount/promotion/privilege and AOT Point Burn are excluded from the Point calculation.
• The Points are calculated on a per transaction basis and rounded down to the nearest whole number. For instance, if you spent THB75 at Suvanabhumi Airport, the Application may, at its sole and absolute discretion, issue you 3 Points but if you spent THB70 at Suvanabhumi Airport, the Application may, at its sole and absolute discretion, issue you 2 Points.
• In case of payment in any foreign currency, the Points will be calculated according to the value of the product/service in THB. For instance, if you spend USD3.50 for a service priced at THB100, the Application may, at its sole and absolute discretion, issue you 4 points.
• The Points are issued automatically for any transactions paid via Sawasdee Pay or any payment channel on the Application.
• The Application may, at its sole and absolute discretion, award you Point for your participation in marketing activities, organized by AOT, its affiliates or third-party merchants. The rate of Points to be awarded is determined solely by the organizer of the activity.

Point Validity

• AOT Point will expire after 2 calendar years on every 31st of December at 23.59 (excluding the current year)
• You may retain your valid Points as long as your account remains activated. In case of deactivation/deletion of your account, your Points will be expired at the date of your notification of the deactivation/deletion.
• In case of void or refund of payment transactions, all Points that have been previously awarded from the payment will be deducted from your account.
• Points cannot be purchased, resold or transferred, for value or otherwise, under any circumstances.
• Points can only be redeemed for discount exclusively via Sawasdee Pay or other payment channels on the Application to eligible merchants and service providers. Under any other circumstances, Points have no cash or monetary value, are not redeemable for cash in any form, and Points shall not be regarded, construed, or used as valuable or exchangeable instruments.
• Points cannot be transferred to/from any other accounts of the Application, under any circumstances.

Point Redemption

• If you comply with all the Terms and Conditions and have the required number of AOT Points, you may select and redeem applicable vouchers via the Application. Your redemption is subject to the additional terms and conditions of AOT or the third-party merchant (as the case may be) that offers the particular voucher that you wish to redeem.
• Vouchers are not redeemable for cash nor are they exchangeable for other vouchers under any circumstances. They cannot be resold, exchanged or transferred for value under any circumstances. Vouchers shall not be regarded, construed, or used as valuable or exchangeable instruments under any circumstances.
• Points that you have successfully redeemed for a voucher cannot be exchangeable for another voucher under any circumstances. No requests for exchange of voucher will be entertained.
• AOT may, at its sole and absolute discretion, reject your request to redeem Points for any reason whatsoever, including without limitation, where there are insufficient Points to redeem for the particular voucher, or where the voucher is no longer made available or out-of-stock by the third-party merchant, or where the Points you wish to use for redemption of vouchers have been issued to you in error etc.
• You may redeem your Points via Sawasdee Pay (“AOT Point Burn”). Every 10 AOT Points can be redeemed as a discount of THB1 only when used at eligible merchants and service providers. You may choose the number of Points to be redeem and pay for the remaining balance. You may use Sawasdee Pay to pay for the remaining balance after the discount. For instance, you redeemed 1,000 Points (a THB100 discount) for a product priced at THB100, therefore you do not need to pay anything. In another case, you redeemed 250 Points (a THB25 discount) for a product priced at THB100, therefore you need to pay the remaining balance of THB75 to the merchant using Sawasdee Pay.
• All redemptions are non-refundable. Redemptions cannot be refunded for Points or cash under any circumstances. No requests for refund of voucher/discount from AOT Point Burn program will be entertained.
• You may check your Points balance and redemptions made in the Application. Your Points balance and redemptions as set out in the Application shall serve as conclusive evidence of the same.

Point Conversion

• You may convert points from selected partners’ loyalty programs to AOT Points via the Application. Conversion rate and service fees will be displayed prior the conversion.
• AOT Points can be converted to point of selected partners’ loyalty programs via the Application. Conversion rate and service fees will be displayed prior the conversion. Noted that some partners may not accept the conversion from AOT Points.
• Point conversion service may require your personal information, such as Thai Citizen ID, passport number, membership ID, phone number, or email, to verify your identity with partners’ loyalty program and prevent activities that might indicate fraudulent or illegal activity or involves any criminal activity, or where partners are no longer in business, or where partners, you wish to convert points to/from, have ceased the point conversion agreement with AOT.
• Conversion rate and service fees are determined solely by the agreement with each partner and subject to change without prior notice.
• AOT may, at its sole and absolute discretion, reject your request to convert Points for what any reason whatsoever, including without limitation, where there are activities that might indicate fraudulent or illegal activity or involves any criminal activity, or where partners are no longer in business, or where partners, you wish to convert points to/from, have ceased the point conversion agreement with AOT.

General

• To the extent as permitted by applicable laws, AOT reserves the right at any time to:
  • vary, modify or amend the terms and conditions of the AOT Point Loyalty Program (including adding or deleting any terms);
  • terminate or modify the AOT Point Loyalty Program;
  • revoke, adjust and/or recalculate any Points awarded;
  • change the number of Points required for redemption of specific vouchers or substitute any voucher with another of a similar value;
  • change the number of Points that can be earned on spending on merchants and services;
  • modify the qualifications and eligibility for earning Points;
  • modify the activities that earn Points;
  • modify the methods used to calculate the number of Points to be awarded;
  • withhold or cease the awarding of Points to you;

without prior notice to you and at its sole discretion.

• AOT may suspend the calculation and accrual of Points to rectify any errors in calculation or adjust the calculation as it reasonably deems fit without giving you prior notice or reason.
• You shall be responsible for any taxes, levies or duties that arise in connection with the issuance of Points to you, your redemption of Points and/or the utilization of vouchers you have redeemed and all costs and expenses relating to the same shall be borne by you.

Reservations & Payments

• You may choose to pay to eligible merchants and service providers by Points and/or Sawasdee Pay. Noted that some merchants are required to pay by credit/debit card only.
• You are required to verify your identity and activate the Sawasdee Pay before completing any payment transaction via Sawasdee Pay.
• Once you have made a reservation via the Application, you are required to make payment in full to the third-party service provider and your payment will be deducted automatically. Refund and cancellation are subjected to the third-party service provider’s policy. If you have any complaints in relation to the service provided, then that dispute must be taken up with the third-party service provider.
• You may use any eligible privileges/vouchers/discounts before the transaction is processed. The final amount of payment, after deductions from privileges/vouchers/discounts, will be shown before you check out. Once the transaction has been processed, you cannot use any privileges/vouchers/discounts on that transaction.
• At the participated retail stores, you may make payment with Sawasdee Pay by showing a QR code to the cashier and completing your payment within the Application.
• In the event your payment is processed overseas, you will be liable for any additional charges in relation thereto.
• AOT has the right to suspend the processing of any transaction where it reasonably believes that the transaction may be fraudulent, illegal or involves any criminal activity or where AOT reasonably believes you to be in breach of the Terms and Conditions.
• You agree that you will cooperate in relation to any financial crime screening that is required and to assist AOT in complying with any prevailing laws or regulations in place.
• In the event that you choose to pay by credit/debit card, you will need to register a valid credit/debit card which belongs to you in accordance with the instructions within the Application.
• You agree that we may verify and authorize your credit/debit card details with third-party service providers when you first register the credit/debit card with us.
• If the credit/debit card belongs to another person, such as your parents, you hereby warrant and agree that you have obtained their permission to use the credit/debit card for the payment.
• You shall be responsible to resolve any disputes with your credit/debit card company or your payment company on your own.

Intellectual Property Ownership

AOT and its licensors, where applicable, shall own all rights, titles and interests, including all related intellectual property rights, in and to the Application and any suggestions, ideas, enhancement requests, feedback, recommendations or other information provided by you or any other party relating to the Application. The Terms and Conditions do not constitute a sale agreement and do not convey to you any rights of ownership in or related to the Application, or any intellectual property rights owned by the AOT and/or its licensors. AOT’s name, the AOT’s logo, and/or the Application and the third-party service providers’ logos and the product names associated with the Application are trademarks of AOT or third parties, and no right or license is granted to use them. For the avoidance of doubt, the term the Application herein shall include its respective components, processes and design in its entirety.

Contact Us

Airports of Thailand Public Company Limited

333 Cherdwutagard Road, Srikan, Don Mueang, Bangkok 10210, Thailand

Tel.: 0 2535 1192

Fax: 0 2535 3864, 0 2535 5685

AOT Contact Center 1722

Website: www.airportthai.co.th

E-mail: aotpr@airportthai.co.th